Talk:Eevee's evolutions now available on Global Link: Difference between revisions

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adding more information for users who couldn't get their eeveelution
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:::Since I don't think very many people took a screenshot of the winning page (I know I didn't), it looks like we probably won't be getting the Eeveelution? -[[User:ContraMundum|ContraMundum]] 00:17, 22 May 2011 (UTC)
:::Since I don't think very many people took a screenshot of the winning page (I know I didn't), it looks like we probably won't be getting the Eeveelution? -[[User:ContraMundum|ContraMundum]] 00:17, 22 May 2011 (UTC)
::::There are so many things I could say here, but to somewhat answer your question, I wouldn't hold your breath.  My friend and I used the same access point, one after another; they received their Jolteon earlier today, while my account continues to tell me that I need to be qualified to participate in the promotion.  Not being new to the internet, I suppose I should know better by now than to trust that the correct information always gets to (and stored in) the correct location.  Like the saying saying goes "Screenshot or it didn't happen" - the burden of proof is on our (the customer's) end; I'd hate to have to make someone actually do their job correctly/efficiently, wouldn't you? [[User:Mswheele|Mswheele]] 05:40, 22 May 2011 (UTC)
::::There are so many things I could say here, but to somewhat answer your question, I wouldn't hold your breath.  My friend and I used the same access point, one after another; they received their Jolteon earlier today, while my account continues to tell me that I need to be qualified to participate in the promotion.  Not being new to the internet, I suppose I should know better by now than to trust that the correct information always gets to (and stored in) the correct location.  Like the saying saying goes "Screenshot or it didn't happen" - the burden of proof is on our (the customer's) end; I'd hate to have to make someone actually do their job correctly/efficiently, wouldn't you? [[User:Mswheele|Mswheele]] 05:40, 22 May 2011 (UTC)
== New Information for players who couldn't get their Eeveelution ==
I was also a user who didn't get my Eeveelution. I submitted a ticket about it the day the promotion started, and I was also asked for a screenshot of the winning screen. But today (a week after I submitted my ticket) I got this response from them:
<blockquote>Hello, Trainer!
We apologize for the extended wait on your Eevee Evolution promotional event Pokémon.
While this issue may take several weeks to resolve for all users, rest assured that this ticket will be addressed in due time. Also, please note that we anticipate another update on this matter by the beginning of next week.
Thank you very much for your patience thus far, and again, we apologize for any inconvenience this may have caused you.
Sincerely,
Pokémon Support Team</blockquote>
I also noticed that there's a new question up on the main support center page stating that they've added a new drop-down list to their ticket submission form if players are having Eeveelution promotion issues. You can now tell them which Eeveelution you were expecting to receive.
<blockquote>If you encounter any issues trying to participate in the event, please:
    Submit a ticket to support.pokemon.com.
    Select the Department as Pokémon Global Link, then Promotions, and Eevee Evolution Promotion Problems.
    Then use the drop down menu to select the Eevee Evolution you had saved for the event.
    If you have already sent in a ticket, you do not need to send in a new one.
We will be able to check your account to see if the Eevee should have been received, and notify you through the ticket submitted. This may take some time to process, but please be assured that we will address every ticket that has been sent to us!</blockquote>
Hopefully this means everyone will be able to get their Eeveelution (unless they are just whiny because they didn't play the game, that is). [[User:Phantomjunkie|Phantomjunkie]] 01:20, 27 May 2011 (UTC)